For “Form Identifier” option set the “wpforms” value. Indicate fields matching (see “WPForms fields settings” screenshot).Create a new form with all necessary fields and remember IDs of form fields (see “Example of WPForms form” screenshot).For other fields you should use next format “item_meta|”, where filed_ID is real ID of field on your contact form. For “Form Identifier” option set the “form_key” value. Indicate fields matching (see “Formidable fields settings” screenshot).The possible variant shown on “Example of Formidable form” screenshot (red arrow). If you use the free version of Formidable, add the real ID of the Help Topic to the beginning of the selected option.Create a new form with all necessary fields and remember IDs of form fields (see “Example of Formidable form” screenshot, green arrow).Indicate fields matching (see “Contact Form 7 fields settings” screenshot).Add a hidden input to your contact form (see “Example of Contact Form 7” screenshot).Create a new form with all necessary fields.By the way, it can be any unique filed name which the form sent. The name of the input should be the same as the one you have specified in “Form Identifier” option for “osTicket Connector” and set the value equal to “1”. Sometimes it is necessary to use a hidden field on your contact form.

The name of fields should be the same as on your form.

Specify all required fields in the settings (Admin -> Settings -> osTicket Connector).

Add a hidden input with a name specified in ‘Form Identifier’ while using the contact form.įAQ How to use this plugin with the contact form ?.

This will let the data map to osTicket API data template correctly.

Set up the contact form and input the attribute value of the tag name exactly as given in the settings form of the plugin.

Configure osTicket support system to enable the access via API for your WordPress (see “Authentication” section).

Currently, no special configuration is required to allow the API key to be used for the HTTP API. Use Add New API Key to create a new API key. API keys are created and tied to a source IP address, which will be checked against the source IP of requests to the HTTP API.ĪPI keys can be created and managed via the admin panel. AuthenticationĪuthentication via the API is done via API keys configured inside the osTicket admin panel. The osTicket API is used as simple XML or JSON over HTTP. The contact form must contain “Email”, “Full Name”, “Subject” and “Message” fields at least. Only contact forms, which send emails, are supported as our plugin hooks the wp_mail function to get the forms’ data. This WordPress plugin supports the creation of new tickets in the osTicket system by using osTicket API.

Osticket setup guide